Introduction
Best Virtual Assistant For Your Business
Hello! My name is Felicia Johnson, and I am a dedicated and experienced virtual assistant with a strong background in customer service. Over the past nine years, I have honed my skills in various customer-facing roles, including over two years as a virtual assistant. My career journey has been driven by a passion for helping businesses thrive through exceptional service and effective communication.
Welcome To Mellopop VA Services
I began my career in the hospitality industry, working for the largest hotel chain in the Caribbean, Sandals International. During my seven years as a front office agent and four years in the reservation department, I developed a deep understanding of customer needs and the importance of seamless service delivery. This experience laid a solid foundation for my transition into virtual assistance, where I continue to apply my skills in communication, problem-solving, and client support.
Career Aspirations
My career aspirations are centered on leveraging my skills to support businesses in achieving their goals. As a virtual assistant, I am committed to continuous learning and growth, aiming to stay updated with the latest tools and best practices in the industry. My ultimate goal is to become a trusted partner for businesses, helping them streamline their operations, enhance customer satisfaction, and achieve sustainable growth.
Companies That I Work With
Key Skills
Exceptional Communication
My ability to listen actively and communicate effectively with clients and team members ensures that tasks are completed efficiently and accurately.
Customer Service Expertise
With nine years of customer service experience, I excel at understanding and meeting customer needs, resolving issues, and fostering positive relationships.
Organizational Skills
I am highly organized and detail-oriented, capable of managing multiple tasks and projects simultaneously while maintaining high standards of quality.
Technical Proficiency
Proficient in various software and tools, including Microsoft Office Suite, Google Workspace, and Slack, with a keen ability to learn new technologies quickly.
Problem-Solving
I approach challenges with a positive attitude and a solutions-oriented mindset, ensuring that issues are addressed promptly and effectively.
Why Choose me
What Makes Me an Excellent Virtual Assistant
What sets me apart as a virtual assistant is my unwavering commitment to excellence and my proactive approach to supporting clients. I believe in going above and beyond to ensure that my work not only meets but exceeds expectations. My experience in customer service has taught me the value of empathy, patience, and attention to detail—all of which I bring to every task I undertake. I am passionate about helping businesses succeed and am dedicated to providing the highest level of support to achieve this.
Contact
Services I Offer
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Chat support -
Data Entry -
Customer Service
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Calendar management -
Web Research -
Inbound calls
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Email Handling -
Inbound Appointment Setting -
Scheduling
Still Confused About my Services?
Get A Consultation
I developed a deep understanding of customer needs and the importance of seamless service delivery. This experience laid a solid foundation for my transition into virtual assistance, where I continue to apply my skills in communication, problem-solving, and client support.
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Get In Touch
Address
Everywhere you are
Based in Jamaica
Phone Number
617-206-1163
Email Address
info@mellopop44.com
Description for project I work on
I do billing and scheduling for a Music School, along with answering the telephone and returning phone calls. I am the first point of contact for clients and potential clients. I answer phone calls for case management company and do reminders for their client.I did interview for a for a supportive living agency. I would go on and reach out to persons once they apply for the position and interview them.I have done a lot of phone call projects as well. Cold calling, customer service call, calls to get emails for staffing agencies. I work with a lot of staffing agencies getting emails from facilities.I work for a staffing agency where I did scheduling and payroll for them.